Frequently Asked Questions
Have a question about Kinderfeets New Zealand? Check out our answers to some frequently asked questions for the Kinderfeets brand and our products. If you do not find the answer to your question below, please don’t hesitate to Contact Us.
Where can I view and buy Kinderfeets products in store?
To view our range of Kinderfeets products in person and try out display models, you might like to visit one of our Retailers, closest to you. Our range is stocked at most baby stores around the country and at many local toy stores, however be sure to check that the specific product(s) you are interested is in stock. Feel free to enquire with us through our Contact page, and we can let you know. You can also purchase Kinderfeets products through our website: Kinderfeets New Zealand – Collections.
How soon after purchasing can I expect to receive my Kinderfeets product?
You should receive your items approximately 2–4 working days after placing your order. Our sales and warehouse teams work together to process orders quickly – at the latest, by the end of the next working day. Once your order has been sent from our warehouse, you will receive an email with your tracking information so that you can track your order until it arrives.
It then usually takes approximately 2–3 working days for your package to be couriered to your New Zealand address. For rural addresses, or if courier services are impacted by high demand or other delays, delivery may take additional days. Please see our Shipping information page for more details.
Do Kinderfeets products require maintenance?
The best way to ensure low maintenance and long-lasting use of your Kinderfeets products is to store them indoors. While the lacquer coating on the wood adds a layer of protection, this is not enough to withstand extended exposure to weather elements. After a rainy ride, it is advisable to wipe the bikes dry before storing in a cool, dry place. The EVA Airless Tyres minimise bike maintenance hassles, as they do not require pumping. Bolts may loosen over time from use, so it is a good idea to check these. Please note that a warranty may be voided if maintenance recommendations are not followed.
How will Kinderfeets products help my child develop?
Kinderfeets’ active toys offer a range of developmental benefits for young children. Core skills such as coordination, balance, and maneuverability are promoted through our balance bike and balance board products, supporting children in their development of gross motor skills and general confidence. Your child's fine motor skills and cognitive, social, and language development is also encouraged through our wooden learning toys. The creative applications that can be discovered through explorative play are endless, inspiring your child into a lifetime of active and imaginative learning.
What makes Kinderfeets a sustainable company?
Kinderfeets products are made using fast-growing bamboo, eco-friendly birch wood, and FSC-certified German beechwood. These materials are extremely sustainable when compared with regular hardwood timber, which takes 30–50 years to mature and is often maintained and stimulated with toxic chemicals and artificial pesticides. Bamboo, on the other hand, is produced free of harmful substances, will grow to maturity in just 3–5 years, can self-regenerate, and has many additional environmental benefits, such as producing higher levels of oxygen than trees and absorbing more carbon dioxide. Other safe and sustainable materials we use include water-based paints and lacquers, non-toxic glue, and recycled paper for product information. We also use biodegradable tyres on our bikes and minimal packaging to reduce waste.
Furthermore, we are proud to partner with Trees for the Future – a non-profit organisation that, with the support of businesses like us, plants trees to combat deforestation. Part of our annual profits is put towards the work they do in ensuring our planet remains a green, healthy, and beautiful place for future generations.
Where has the Kinderboard design come from?
The first wooden balance board to be patented was made in the 1950s. Over the decades following, they were popularised in Waldorf and Montessori schools as a multipurpose toy, due to their ability to support and extend cognitive and physical development of young children. Incredibly versatile, balance boards have been increasingly utilised for a range of other functions, such as fitness, meditation, or physiotherapy exercises, and even agility training for surfers, skaters or snowboarders. Our Kinderboard has undergone a transformation into a modern and sustainable design, created by Kinderfeets with highly durable bamboo for modern day kids, families, preschools, yoga studios and the like.
What makes Kinderfeets products safer for my child than others on the market?
Safe functionality is at the forefront of every Kinderfeets design. Our balance bikes were specially innovated with features like foot pegs and low step through frames to improve on the existing balance bike market, as previous models had nowhere for children to put their feet when cruising and were difficult to get on and off. Our bikes' EVA Airless Tyres also ensure safety, as they are always ready to ride. Adding to this, every Kinderfeets product is handcrafted and finished with non-toxic materials and non-formaldehyde glue to protect both children and the environment. All products comply with the safety tests required for the European, North American and Australian markets, including: CE, ASTM, EN71 and AS/NZS 8124.
What is the difference between TINY TOT and TINY TOT PLUS?
The main difference between these two balance bike models is their size. Both bikes have the same features, including the ability to convert from a three-wheeled trike to a two-wheeled balance bike for quickly graduating riders.
The TINY TOT is our smallest bike, designed for children aged between 12–24 months, weighing no more than 18kgs, and its seat height of 21.5–28cm can accommodate children with an inner leg height of the same range.
The TINY TOT PLUS is the larger model, with a weight capacity of 25kgs and a 25–34cm seat height range. It has been designed for little ones aged 18 months to four years, especially those who may benefit from the support of three wheels before transitioning to a balance bike.
Alternatively, we offer a regular Balance Bike, which has a 30–38cm seat height and can accommodate children aged between two and five, weighing up to 30kgs.
You can view our Kinderfeets Balance Bikes & Trikes Comparison Guide for more information.
What happens if my child’s Kinderfeets product needs a replacement part or breaks?
If your product needs a replacement part to lengthen its life, please visit the 'Spare Parts' section from the Collections menu to place an order for the part that you need. If the part you are wanting is not there, please Contact Us and we can see if we have a part to help you. Similarly, if you have any issues with a product within the one-year warranty period, please get in touch and we’ll be happy to help you.
I am a New Zealand retailer and want to talk about stocking Kinderfeets. How do I go about doing so?
Contact Us through our website and be sure to express your interest. We would love to hear from you!